Tim Hortons employee scolds Good Samaritan after buying homeless woman breakfast Breaking News print this article
THE CANADIAN PRESS
TORONTO — No good deed involving doughnuts, it appears, goes unpunished.
The company is in hot water again, two weeks after an employee at a Tim Hortons in London, Ont., was fired, then rehired, after she gave a child a free Timbit.
This time a Toronto investment manager who bought breakfast for a pregnant homeless woman at a Tim Hortons downtown was scolded by a restaurant employee unhappy that the homeless woman stayed in the restaurant to eat.
The employee told Teresa Lee the Tim Hortons does not let homeless people eat inside, even if they are eating Tim Hortons food, because they "make a mess."
Tim Hortons spokeswoman Rachel Douglas wrote in an e-mail to the Toronto Star on Thursday that the homeless woman had been "disruptive to customers and staff" on "several" occasions in the past.
But Douglas did not say the woman had caused any problems Wednesday morning, and she apologized later to Lee.
Douglas said Tim Hortons does not have a policy on the treatment of the homeless; it is up to franchises to "make delicate judgment decisions when dealing with any disruptive customers to ensure the store is pleasant, comfortable and safe."
But she acknowledged the woman had not been disruptive Wednesday before the employee rebuked Lee.
"What happened here was the act of a Good Samaritan and we agree it was not handled in the best of manners. We have since apologized to the customer."